Where are you located?

Our Mailing address is:

PO Box 66042, Virginia Beach, VA 23466

Do you have a store I can visit?

Coffee + Candles Home Fragrances is exclusively online only.

I've placed my order but want to make changes 

Not a problem! Email us at Info@coffeeandcandlesllc.com Please know that if your order has already shipped, we may not be able to make changes. We'll do our best! 

LOST OR STOLEN PACKAGES

If you think your package is lost or stolen, please contact USPS to issue a claim.  (Once your order leaves our packaging studio, we can't be held responsible for lost or stolen items)

PRICE ADJUSTMENTS

Please understand that depending on our suppliers and their up-charge for certain items, we may need to increase our prices without notice. We try our best to avoid this but at times it is unavoidable. We are happy to honor price adjustments within 5 days of purchase. Unfortunately, beyond 5 days we are unable to make any price adjustments to your purchase. Thank you for supporting our small biz!

I'm looking to place a large order - who do i contact?

If you are looking to place a large order with high quantities, please reach out to us via email with the subject, "Coffee + Candles Bulk Order request" to info@coffeeandcandlesllc.com

My order is a gift. Can you include a note?

Absolutely. We love helping you create a thoughtful gifting experience.
At checkout, leave a message for the recipient and we will handwrite your note and place it inside the package. 

ORDER STATUS

When will my order ship?

We currently have 2 shipping options, Free Shipping over $75 and Flat Rate. Your order will typically ship within 5-7 business days. We currently do not offer next day shipping. 

If you selected our pick up option, you will be emailed/texted the address to pick up from when your order is ready. Please understand that this option is not a drop off service. Pick up location will be at the discretion of the owner.  

PACKAGE TRACKING

How do I track my package?

After your order has been picked up and scanned in by the carrier, you will receive an email notification with the tracking information. You can track the package by clicking on that link. If you do not receive an email notification confirming shipment, feel free to check in with us at info@coffeeandcandlesllc.com and we will be able to help!

My USPS tracking hasn't been updated. HELP!

Sometimes our carriers may experience delays in deliveries, taking anywhere from 14-21 business days. It is very common to see notifications such as "in-transit" with no other information as the package moves from hub to hub. While this may seem concerning, please know we've seen this several times and packages almost always arrive.

To ease your anxieties, here are some common situations ...

If your package was shipped via USPS and you get a "delivered" notification but can not find your package - do not panic. It is very common that USPS will mark a package delivered at the end of their day and deliver it the following day. However, if it is not delivered the following business day, that may be cause for concern and you should reach out to us via email at info@coffeeandcandlesllc.com

MY ORDER ARRIVED DAMAGED! WHAT DO I DO?

Eeek! We're so sorry. We do our best to pack your order as safely as possible. However, please know that once the package leaves our Packaging Studio, how the carrier handles it is a bit out of our control. 

If you received something that was damaged in transit, please email info@coffeeandcandlesllc.com with your order number and a picture of the damaged item within 5 days of receiving your order and we will try our best to get a replacement out to you.

EXCHANGE OR RETURN

Please note we can not accept returns. If you have purchased a candle and the fragrance is not what you expected and would like to exchange for another item, you have 7 days from the day your candle is received to send it back in its original packaging, unused and undamaged. please email us at info@coffeeandcandlesllc.com to let us know your intentions. *We are not responsible for shipping costs on returns*

We currently do not offer refunds so please read each description in its entirety.

What are your candles made of?
We use Wooden wicks and 100% cotton wicks and a high-quality coconut and soy blend wax for a clean, slow burn.

The story behind our candles

We are a very small business, so all candles are hand poured in our Candle Studio by the Owner. Candles are poured in small batches to ensure top notch quality!

What is Coffee + Candles Home Fragrance's estimated burn time?

What are the estimated burn times?

• 7.4 oz candles: 45 hours
• 10 oz candles: 60 hours
• 14 oz candles: 90 hours

Are your fragrances safe and non-toxic?

Yes!!! Our fragrance products are safe. The fragrance industry worldwide is regulated by the international fragrance association.